Refund policy

Returns and Exchanges Policy

Last updated: September 23, 2026

O2 Baby products are made to order according to the name, design, and size selected by the customer. They therefore cannot be returned or exchanged simply because of a change of mind after preparation has begun.

Cancellation

You may request cancellation before preparation starts. Once the name, design, and size details have been approved and work has begun, cancellation or changes require approval from the O2 Baby team.

Accepted cases

We help resolve the issue or arrange an exchange when there is a clear manufacturing defect, a product differs from the confirmed order details, or there is visible damage upon receipt.

How to submit a request

Contact us through WhatsApp within 48 hours of receiving the shipment. Provide your order number, clear photos of the product and packaging, and a description of the problem. We review the case and inform you of the appropriate solution, which may include an exchange or refund depending on the circumstances.

Excluded cases

This policy does not cover errors caused by an incorrect name, size, or address entered by the customer; minor color differences caused by screen settings; or damage caused by use or washing contrary to the care instructions.

Contact

WhatsApp: +962 79 832 6069
Email: hoodiesprint1@gmail.com